A Fix For McDonald’s Ice Cream Machine May Be Underway in 2020

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McDonald’s ice cream machine is one of the most talked-about topics in the fast-food industry. If you’ve ever visited your local Mickey D’s with the hopes of walking away with a McFlurry, chances are high you’ve been turned away. “It’s broken right now,” is an infamous line many customers have received after ordering a sweet treat. In fact, it’s become a social media phenomenon among Twitter users to share their frustrations and confusion about why the McDonald’s ice cream machine always seems to be broken. However, hope prevails. There has been buzz about a new fix for the ice cream machine, and people are freaking out (and by people, we mean us).

McDonald's McFlurry
Photo by nakashi under the license CC BY-SA 2.0

While McDonald’s has not confirmed the use of the new software, it has been reported by Business Insider that some outlets have adopted the tool created by Kytch, a company that develops products to help keep soft serve machines up and running. The technology aims to target one of the McDonald’s ice cream machine’s biggest hurdles – the cleaning cycle. It is also able to communicate with workers when a problem arises, as well as automatically fix errors that are caused by workers.

A former McDonald’s employee spoke out about the cleaning cycle, stating on Twitter “Btw, I used to work in McDonald’s. The ice cream machine was never broke, it just takes 3 hours to clean so we used to say it was broke so we didn’t have to serve you lot.” Many other employees chimed in agreeing with the statement, expanding with explanations about how the machine cannot be used during the cleaning cycle.

And while McDonald’s is not requiring that all franchise locations use the Kytch device, the number of restaurants adopting it seems to be on the rise, which can only mean one thing: there is hope that we will get through Shamrock Shake Season without interruption.




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